How ongoing university website maintenance stabilized admissions forms, fixed accessibility issues, improved performance, protected integrations, and gave Westbridge University a more reliable digital experience.
The Challenge
The university website supported prospective students, current students, faculty, parents, alumni, and international applicants.
Admissions deadlines, academic programs, tuition information, events, faculty profiles, financial aid resources, and campus updates changed constantly.
Over time, small maintenance issues began creating larger risks.
Application forms occasionally failed after updates. Broken links appeared across older program pages. Large media files slowed mobile performance. Accessibility issues resurfaced as new content was published, and integrations with admissions and event systems were not being monitored consistently.
The website didn’t need a visual overhaul.
It needed a structured university website maintenance program that could protect reliability, accessibility, security, performance, and admissions functionality every day.
Admissions inquiry and application forms occasionally failed after CMS or integration updates.
Introduced recurring form monitoring, submission testing, CRM validation, email notification checks, and post-update QA.
Missed admissions submissions reduced to 0.
Academic pages contained outdated deadlines, faculty information, broken links, and expired resources.
Created scheduled content QA for program pages, admissions content, tuition information, faculty profiles, calendars, and student resources.
Content-related website issues reduced by 68%.
Accessibility issues were reintroduced whenever departments uploaded new content.
Implemented recurring accessibility audits covering headings, forms, buttons, images, PDFs, keyboard navigation, contrast, and interactive components.
Critical accessibility issues reduced from 47 to 0.
Large images, scripts, embeds, and legacy assets were slowing important program and admissions pages.
Optimized media delivery, removed unused scripts, improved caching, cleaned frontend assets, and monitored Core Web Vitals.
Average page load time improved from 6.1s to 1.9s.
Third-party integrations could fail without the internal team noticing immediately.
Added monitoring for admissions CRM connections, event registration, search, forms, analytics, and other university systems.
Integration-related incidents reduced by 83%.
Platform updates were performed without a consistent testing and rollback process.
Introduced staging-first updates, scheduled backups, regression testing, security patching, and verified rollback procedures.
99.99% website uptime maintained.
The Approach
Reviewed CMS health, forms, program pages, integrations, accessibility, performance, broken links, analytics, security, and mobile functionality.
Prioritized inquiry forms, applications, financial aid content, accessibility issues, and other high-impact student journeys.
Introduced recurring checks for academic content, faculty data, events, admissions systems, CRM integrations, and third-party functionality.
Optimized page speed, monitored Core Web Vitals, applied security patches, cleaned unnecessary code, and verified backup coverage.
Established scheduled maintenance for updates, forms, links, accessibility, security, integrations, analytics, and mobile experiences.
The Work
The Results
| Metric | Before | After | Change |
|---|---|---|---|
| Website Uptimeavailability across the university website | 98.8% | 99.99% | Improved |
| Average Page Load Timeacross all devices | 6.1 sec | 1.9 sec | ↓ 69% |
| Critical Accessibility Issuesrecurring accessibility audits | 47 | 0 | ↓ 100% |
| Missed Admissions Submissionsmonthly missed form submissions | 11/month | 0 | ↓ 100% |
| Integration Incidentsuniversity system connections | Baseline | −83% | ↓ 83% |
| Content-Related Issuesprogram and university content | Baseline | −68% | ↓ 68% |
Built for Always-On Higher Education Websites
In Their Words
“Our website supports every stage of the student journey, so small technical problems can quickly become major communication or enrollment issues. The maintenance program gave us a much more reliable way to keep everything secure, accessible, accurate, and working.”Director of Digital Communications, Westbridge University
What's Included
We maintain higher education websites so admissions forms work, program information stays accurate, integrations remain connected, and students get a fast, accessible experience across every device.
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