Ridgeline Regional Health grew to 40+ locations by acquiring independent practices and inherited a dozen disconnected records systems and a patchwork of old acquired-practice websites along with them. Here’s what changed when we designed one network-wide website and built the unified EHR underneath it.
The Challenge
Ridgeline Regional Health grew from a single hospital into a 40-location, 300-plus provider network largely through acquisition and every acquired practice brought its own legacy records system, or none at all, along with its own website, if it had one. A patient referred from urgent care to a specialist two towns over had no guarantee their chart would follow them. A prospective patient searching for “a cardiologist near me” might land on a decade-old page for a practice that had been renamed twice since. Unifying the network wasn’t about a fresh coat of paint it was building one system that could actually see across the whole organization.
12+ disconnected legacy records systems (or none) across acquired locations.
Designed and built a unified, custom EHR platform, migrating every location onto one system with one patient record.
Any provider at any of the 40+ locations can pull a full, current patient history.
The network’s web presence was a patchwork of a dozen old acquired-practice sites with inconsistent branding.
Designed and built one network-wide website single brand, provider directory, specialty and location search.
One site, one brand, across all 40+ locations.
Scheduling wasn’t unified some locations phone-only, others on incompatible booking tools.
Built network-wide online scheduling, synced in real time with the new unified EHR.
52% of appointments now booked online, network-wide.
Referrals between locations often meant a patient’s history didn’t follow them.
Built referral workflows directly into the EHR so history transfers automatically with the patient.
Referral-related record requests down 64%.
No consistent, audited access control across a patchwork of legacy systems a real compliance risk at network scale.
Rebuilt around role-based access control, encryption, and centralized audit logging across every location.
First network-wide HIPAA risk assessment passed with zero major findings.
Leadership had no single view of patient volume, referrals, or outcomes across the network.
Built a centralized reporting layer on top of the unified EHR.
Real-time, network-wide visibility for leadership for the first time.
The Approach
Mapped every legacy records system, website, and workflow across all 40+ acquired locations before designing anything.
Designed one platform and a phased migration path off a dozen legacy systems, with zero patient-care downtime.
Built one brand and one provider, specialty, and location directory to replace a dozen mismatched acquired-practice sites.
Built the EHR core and synced network-wide scheduling directly into it, in real time.
Rolled out location by location with staff training, and left behind a playbook for onboarding future acquisitions.
The Work
The Results
| Metric | Before | After | Change |
|---|---|---|---|
| Locations on a unified EHRmigrated off 12+ legacy systems | 0 | 40+ | 40+ locations |
| Patient records accessible network-wideany provider, any location | 0% | 100% | +100% |
| Appointments booked onlinenetwork-wide scheduling | baseline | 52% | +52% |
| Referral-related record requestsduplicate history requests between locations | baseline | −64% | −64% |
| New-location onboarding timeacquisition to full system rollout | ~6 months | ~6 weeks | −75% |
| Locations on one unified website & brandout of 40+ total | 0 | 40+ | 100% |
| HIPAA risk assessment findingsfirst network-wide assessment | Untested | 0 major findings | Zero major findings |
Built to hold up under the scale and scrutiny a 40+ location health network requires
In Their Words
“We used to dread every acquisition, knowing it meant another records system nobody else could open. Now a new location is on our system, and our website, within weeks not months.”VP of Operations, Ridgeline Regional Health
What's Included
Tell us where records or branding are falling apart between locations we'll tell you honestly what it takes to unify them.
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