How ongoing maintenance helped Helix Care improve website performance, strengthen security, and create a smoother experience for patients without the need for a complete rebuild.
The Challenge
Helix Care’s website had been running without a proactive maintenance plan. Issues were only addressed when something broke or someone noticed a problem. By the time we completed the first audit, we found multiple areas needing attention, including website speed, security, forms, mobile experience, and accessibility.
Slow website performance key pages took 6.8s to load on mobile.
Image optimization, caching, and a CDN rollout across every page.
1.6s average load time, −76%.
Frequent website downtime unplanned outages several times a month.
24/7 uptime monitoring with proactive alerts and managed hosting.
99.9% uptime, zero unplanned outages since.
Security vulnerabilities outdated plugins and no patch schedule.
Monthly patching, malware scanning, and a web application firewall.
Zero security incidents in 12 months.
Broken forms appointment requests silently failing to arrive.
Automated form testing, spam filtering, and submission alerts.
100% form deliverability restored.
Mobile experience issues broken nav and layout shifting on phones.
Responsive layout fixes and a full mobile QA pass.
Mobile bounce rate down 41%.
Accessibility issues failed WCAG 2.1 AA checks sitewide.
Full accessibility audit and remediation, plus ongoing monitoring.
WCAG 2.1 AA compliant, ADA risk reduced.
The Approach
Performance, security, accessibility, and form testing across every page to build a prioritized fix list.
Patched vulnerabilities, restored broken forms, and resolved the worst performance bottlenecks in week one.
Brought the site to WCAG 2.1 AA and fixed the mobile layout issues flagged in the audit.
Uptime, security, and form-submission monitoring wired in so issues get caught before patients notice.
Monthly patching, reporting, and a standing support SLA for anything that comes up.
The Work
The Results
| Metric | Before | After | Change |
|---|---|---|---|
| Page load timeLCP, mobile | 6.8s | 1.6s | −76% |
| Unplanned outagesper month | 3.5 | 0 | −100% |
| Open security vulnerabilitiesat time of scan | 14 | 0 | −100% |
| Form submission failure rateappointment & contact forms | 22% | 0% | −100% |
| Mobile bounce ratesitewide | 58% | 34% | −41% |
| WCAG 2.1 AA violationssitewide audit | 47 | 0 | −100% |
Built to satisfy what regulated healthcare procurement asks for
In Their Words
“We stopped finding out about problems from patients. Now we hear about them from JanBask’s monthly report before anyone else notices.”IT Lead, Helix Care
What's Included
Tell us where patients, customers, or members are getting stuck and we'll tell you honestly whether this is what fixes it.
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